As part of its services, CommVerge Solutions offers 24x7 Customer Care Center to all its customers. With local staff ready to respond to and address various technical issues, customers will not feel neglected from remote-only support provided by many equipment vendors. This service is accessible anytime and from anywhere to address customers' s needs, and offers these support features:
CUSTOMER CARE CENTER: "24 x 7 x 365" Support
• Continuous human response to customer assistance needs:
- Toll free calls and Email Response
- Web services including email, voice in a personalized contact and response system
• Experts in customer support with years of experience, capabilities and knowledge:
- In-country support
- Regional support
• World-class technical support methodology with multi-layer:
- Troubleshooting
- Problem tracking, reporting, statistics and analysis
- Customer feedback and update
- Escalation
- Problem resolution