Responsibilities

• Participate in project development work for Network  and System infrastructure business solutions.
• Performs drive tests and preparation of service activity reports.
• Preparation and presentation of technical offers and technical solution write-up to customers.
• In dept expertise in specific product/offer domain along with broad product portfolio knowledge and through understanding of the network and services.
• Design and consult technical solution for the customer requirement.
• Manage and implement the project setup of the customer service request.
• Manage effectively customer communication and commitments.
• Support and work closely with Sales teams to achieve greater teamwork on Pre-sales and post sales.
• Provide highly focused, analysis and problem solving skills to meet customer and company needs and expectations.
• Involves in the continuous support activities and relationship with customer and vendor ensuring the delivery of support according to the service level agreement.
• Assesses service provider’s current networking environment and requirement, and identify opportunities for network and systems and service enhancements.
• Carry out maintenance, trouble shooting activities, analysis and calibration of test systems, fixtures, equipment and software.
• Manage proposal response for specific product/offer or major contributor ro integrated proposals, including setting the technical proposals and statement compliance.
• Preparation and presentation of business and commercial aspect of the offer as value propositions, pricing and review of terms and conditions, support commercial discussions and negotiations.
• Create and implement test plans and acceptance procedures.
• Promulgates and maintains a project folder and all records pertaining to the project.
• Understanding of the product/offer value proposition and ability to “operationalize” it for customer and customer teams.
• Assist Technical Director in the course of recommendation for the future directions.
• Keep abreast of changes in technology.
• May be required to be position at customer site for a specified period based on project requirement.